HVAC FAQs
Quick, local answers about repairs vs. replacement, maintenance plans, energy savings, and indoor air quality for homes in Phenix City, Auburn, Opelika, Smiths Station, and the surrounding East Alabama communities. Use this as a starting point, then call or message us for specifics on your system.
We’re licensed, insured, and on-call 24/7 for emergencies. Whether you have a hot house in July, noisy ducts, or rising utility bills, these FAQs outline what to try first and when to bring in a pro.
How do I know if I need a replacement or just repairs?+
Age and cost are the big signals. If the system is 10-15 years old, uses R-22 refrigerant, or the repair is close to 50% of the system’s value, a replacement usually delivers better comfort and lower utility bills. If a focused repair will give you dependable performance, we’ll recommend that instead of pushing a sale.
Is HVAC maintenance a good idea?+
Yes—especially in the heat and humidity of East Alabama. Spring and fall tune-ups reduce surprise breakdowns, keep warranty coverage intact, improve indoor air quality, and can lower energy use by 10–15%. Our techs check refrigerant charge, electrical components, drains, and airflow so you’re ready for peak season.
How often should I change the air filter, and which type should I use?+
During summer and winter peaks, swap a 1-inch filter every 30–45 days; 4–5 inch media filters typically last 3–6 months. A MERV 8–11 filter is safe for most systems. If someone in the home has allergies, a MERV 11–13 media filter or an added air cleaner can help without choking airflow.
What thermostat settings save energy in our climate?+
Cooling: start at 76–78°F with ceiling fans on and bump up a degree when you leave for the day. Heating: 68–70°F when home, 2–3° lower when away. Avoid big daily swings that force long runtimes. A smart thermostat can automate these small tweaks for steady comfort.
Do you charge extra for after-hours emergencies?+
We offer 24/7 emergency service. There’s a small after-hours diagnostic fee to cover the on-call team, but repair pricing and parts are the same as daytime. We’ll quote the total before any work starts so you can approve or pause.
How can I lower my energy bill without replacing equipment?+
Keep filters clean, clear debris from the outdoor unit, seal attic and crawlspace leaks, use bath and kitchen exhaust fans sparingly, and set a steady thermostat schedule. Annual coil cleaning and refrigerant checks can prevent the efficiency drop that quietly raises your bill.
What comes with your maintenance plan?+
Two tune-ups a year, priority scheduling, discounted repairs, and reminders so you never miss a service. We document readings each visit so you can track system health over time and decide when an upgrade makes sense.
Are your technicians EPA-certified and licensed in Alabama?+
Yes. Our team is EPA certified and state licensed (AL #24178). We follow code-compliant service and installation practices and document key readings after major work.
How fast can you respond to emergency HVAC calls?+
We provide 24/7 emergency service, and same-day response is common in Phenix City, Auburn, Opelika, and nearby East Alabama communities. Dispatch timing is confirmed when you call.
Do repairs and installations include warranty coverage?+
Yes. We stand behind our workmanship, and most parts and new equipment include manufacturer warranty terms. We review coverage details with you before final approval.
Do you offer payment options for larger repairs or replacements?+
For larger projects, we can review available payment options and provide clear written estimates so you can compare repair versus replacement confidently.
When to DIY vs. call a pro
- Replace or reseat the air filter and make sure return grilles are open.
- Check the thermostat batteries and confirm it is set to “cool” or “heat.”
- Inspect the outdoor unit for tripped breakers and remove debris blocking airflow.
- Ensure supply vents are open—closing too many can freeze a coil.
- Water around the indoor unit, burnt smells, or breaker trips when the system starts.
- Ice on the refrigerant lines, loud grinding or screeching, or no airflow from vents.
- Repeated short-cycling (turning on and off every few minutes).
- Rooms that stay humid or musty even after long runtimes.
If you’re unsure, send us a photo or short video with your message—we’ll triage and let you know the safest next step.
Maintenance plan perks
- Two precision tune-ups per year timed before peak heating and cooling seasons.
- Priority scheduling and waived standard diagnostic fees for members.
- Documented system readings so you can see trends and plan upgrades before failure.
- Member-only discounts on repairs and indoor air quality add-ons.