Underwood HVAC technician completing a service call

Real Reviews from Homeowners in Phenix City

4.9 Ratingfrom 64+ customers
Same-day service Honest, upfront pricing

Review Highlights

4.9
Average Rating

Based on 64+ real Google reviews

💬 What Customers Say
  • Fast response and clear arrival windows
  • Clean work areas and shoe covers
  • Honest repair vs. replace recommendations
📍 Local Service Area

Serving Phenix City, Smiths Station, Auburn, Opelika, and surrounding East Alabama communities with 24/7 emergency help.

Top Customer Experiences

People like you had problems — we fixed them fast

★★★★★

Great service, fair pricing, and super reliable. They were quick to respond, knowledgeable, and very professional. If you're looking for a heating and air company you can trust, this is it.

Alexandria Dunn
Verified Google Review
★★★★★

Wow is all I can say. My system was not shutting off. Joe came out and diagnosed my problem and gave me multiple options thanks for everything

Joe Tomes
Verified Google Review
★★★★★

Absolutely outstanding service from start to finish! Joseph was professional, knowledgeable and best of all honest! He took his to explain everything clearly, answered all of my questions, and made sure the job was done correctly. The quality of work was top-notch. It's rare to find an HVAC company that truly cares about customer satisfaction. Joseph exceeded my expectations in every way. I highly recommend them to anyone looking for reliable, honest, and expert HVAC service!

Jessica Borden
Verified Google Review

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All Customer Reviews

64+ verified Google reviews from real customers

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Alexandria Dunn
★★★★★

Great service, fair pricing, and super reliable. They were quick to respond, knowledgeable, and very professional. If you're looking for a heating and air company you can trust, this is it.

Google
JT
Joe Tomes
★★★★★

Wow is all I can say. My system was not shutting off. Joe came out and diagnosed my problem and gave me multiple options thanks for everything

Google
JB
Jessica Borden
★★★★★

Absolutely outstanding service from start to finish! Joseph was professional, knowledgeable and best of all honest! He took his to explain everything clearly, answered all of my questions, and made sure the job was done correctly. The quality of work was top-notch. It's rare to find an HVAC company that truly cares about customer satisfaction. Joseph exceeded my expectations in every way. I highly recommend them to anyone looking for reliable, honest, and expert HVAC service!

Google
MC
Michael Cantrell
★★★★★

Great experience and wonderful prices thank you very much will let everyone know

Google
KS
Kristie Stariha
★★★★★

Our AC went down late on a Saturday afternoon. We have a home warranty so we set up a service call through them and they set us up with Underwood saying that it would be Monday before we would hear from anyone. It wasn't even an hour later and I got a call and he came out to our house and had it fixed in no time. I am beyond grateful because I was not looking forward to going that long with out an AC.

Google
MD
M Dixon
★★★★★

No matter how big or small a problem I have had underwood heating and air always awnser the call and is eager to help.

Google
LI
Latoya Ingram
★★★★★

Very professional they made sure the job was done in a timely matter.

Google
JM
Jocelynn Murphy
★★★★★

Great guys! They were knowledgeable and super helpful! Definitely would recommend them to anyone

Google
CH
cedric holton
★★★★★

If you're looking for top-notch service, look no further than Underwood Heating and Air! They delivered exceptional results in record time and were incredibly dependable throughout the process. I wholeheartedly recommend this company - 100 percent satisfaction guaranteed!

Google
JB
Joe Blevins
★★★★★

Excellent workmanship, professionalism and knowledgeable technichian/owner. A 5 star rating is not high enough.

Google
JD
Jayme Durham
★★★★★

I was so thankful for his quick response and kindness. He was able to install my new board for my ac in minutes.

Google
SG
Sarah Gaff
★★★★★

The repairman were prompt, Knowledgeable, Patient and kind. They address the problems we were having and did the service in a timely manner. We will definitely be using their services again!

Google
CS
Corey Smith
★★★★★

Does great work these guys came out and handled business very professionally and affordable thanks joe and your team for getting my a.c back going

Google
DB
Daron Brooks
★★★★★

Expertise, experience, and awesome customer service means your a/c will be repaired correctly and in a timely manner. Underwood Heating and Air has serviced several of my units at different locations and I am completely satisfied!

Google
KC
Kelly Coggin
★★★★★

Great service!!! Really helped us out and made sure the job was done right.

Google
SP
Sophia Patrick
★★★★★

Very satisfied customer.This company communicates with customer, very knowledgeable, identifies the problem and gets the job done in a timely manner. Highly recommended

Google
KK
Kimberly Krumma
★★★★★

Highly recommend!! My ac went out around 5 pm. They came out that same evening and got it fixed for me and back to working. They're reasonably priced and the owners are super nice. Definitely recommend them for your heating and cooling problems

Google
TG
Tonya Grissette
★★★★★

Very knowledgeable and dependable. Very trustworthy company.

Google
E
EZSTAFFING
★★★★★

Your service was the best I've ever received. Thank you so much for making me sleep soundly at home.

Google
JS
johnnie saucido
★★★★★

Love this guy, he has always been straight up about what the warranty company would cover before having to submit for more approval and for me he was always out that same day we called. He is very knowledgeable with his 20+ years I believe he said of experience. Very friendly and as long as I live in the area I will never use anyone else after this experience!

Google

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