Privacy Policy

Who we are

• Business: Underwood Heating & Air Conditioning
• Address: 226 Debbie Court, Phenix City, AL 36870
• Phone: (334) 846-0550
• Email: underwoodhvacpros@gmail.com

Information we collect

• Contact details you provide through forms, calls, or email.
• Service request details such as address, equipment concerns, and scheduling preferences.
• Basic analytics and device data used to improve website performance and user experience.
• Language preference cookies used for EN/ES site experience.

How we use information

• To respond to quote and service requests.
• To schedule appointments and communicate service updates.
• To improve site usability, speed, and conversion experience.
• To maintain internal records for completed HVAC services and customer support.

Analytics and cookies

We use analytics tools, including Google Analytics, to understand aggregated website usage. We may use cookies or similar technologies for measurement, session quality, and language selection. You can adjust cookie settings in your browser.

Data sharing and retention

• We do not sell personal information.
• We share data only with vendors needed to operate our website or process service communications.
• We retain submitted service data as needed for operations, support, and legal compliance.

Your rights

You may request updates, corrections, or deletion of personal information you submitted to us, subject to legal and operational requirements.